Profiles

A Message from Our CEO

Mark Harris, our CEO, explains why customer satisfaction is not enough.
Mark Harris writes blogs about clean water and water filtration systems for LifeSource Water Systems. Mark Harris

"Customer Satisfaction Doesn’t Matter." - Mark Harris, CEO

What? …. Have I lost my mind? Let me explain.

If your friend told you they had a “satisfactory” experience at a restaurant, would you feel compelled to eat there? On the other hand, if they told you, “I had a fantastic meal!” would you want to eat at that restaurant?

We do not want LifeSource clients to be satisfied; we want you to be thrilled. We want you to be excited about our product and our people….so excited that you cannot wait to tell your friends and family.

We display this quote in our office:

“There is only one boss, the customer. She can fire anyone in the company, from the chairman down, simply by spending her money somewhere else.”

                    - Sam Walton

If you are not thrilled with LifeSource, let us know. If you are thrilled, we would be honored if you would share the gift of clean water with your friends and family.

Mark Harris

CEO of LifeSource Water

Comments




INFORMATION WE COLLECT ABOUT YOU

We want to be transparent about the data we and our partners collect and how we use it, so you can best exercise control over your personal data. For more information, please see our Privacy Policy.

INFORMATION OUR PARTNERS COLLECT

We use the following partners to better improve your overall web browsing experience. They use cookies and other mechanisms to connect you with your social networks and tailor advertising to better match your interests. You can elect to opt-out of this information collection by unticking the boxes below.

Marketing and Advertising cookies allow us to track what users are looking at and engaging with on our websites. These cookies may be set by the advertising and media partners we work with. In some cases this information may be used by those companies to build a profile of interests and then show relevant advertising on other websites you visit.

Analytics cookies allow us to collect information to analyse how many people are using our websites, how our website is being used and its technical performance. By analysing this data we can then implement changes to our websites to make them more useful and improve the experience we offer.